FAQs

HOW DO I KNOW IF MY ORDER HAS BEEN PLACED SUCCESSFULLY?

You will get an automatic email saying your order has been processed. Once the order has been sent to you, you will get another email saying your order has been despatched and we will give you the tracking ID to follow up your shipment. 

DO YOU SHIP INTERNATIONALLY?

We ship all over the world, most countries are free shipping however there are some exclusions. Please direct us for more details.

HOW DO I EXCHANGE AN ITEM?

Due to the complexity of international shipping and the potential risk of lost packages, we regret to inform you that we do not accept exchanges for international orders. However, rest assured that every product is carefully inspected before being shipped to you to ensure quality and satisfaction.

If you need assistance with your item, please contact us via email at sissynationstaff1@gmail.com or reach out to us on Instagram or Facebook for the better support.

Thank you for understanding!

CAN I CUSTOMIZE A GOWN TO MY SPECIFIC MEASUREMENTS?

Yes, we offer customization services to fit your specific measurements. The adjustment time will depend on the complexity of the design, and we will notify you as soon as the customization is complete.

Please note:

• Customized gowns are made-to-measure and crafted with precision, which is why we have a strict no-refund policy.
• A dress that matches your provided specifications but doesn’t fit properly cannot be returned or exchanged.